NO RETURNS/EXCHANGES ON: ART PRINTS, JEWELRY, AND SALE ITEMS.

 

Apparel Return & Exchange Policy

Not quite right? That’s ok. You can return online purchases by using our returns program here: RETURNS

*Please Note: We do not cover for return shipping cost* 

For apparel returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached.

Regular-Priced Merchandise

Within 14 days of the shipping date: you can exchange your item or receive a refund to the original method of payment. After 14 days: you can exchange your item. After 20 days: we will no longer accept returns or exchanges.

Sale Merchandise

Within 14 days of the shipping date: you can exchange your item. Sorry, no refunds on sale or discounted items.

Return Refund & Processing

Your refund will be credited to the original method of payment

All refunds will be processed within 7 business days of receipt of your return package.

SHIPPING COST & TIMES

Please note that Totem Design House processes all orders from Canada. 

Orders are dispatched within 1-2 business days of receiving the order. 

SHIPPING POLICY

We deliver orders to US and internationally using Canada Post.

Shipping costs are influenced by the size and weight of the product and your location, and customer selected shipping option. 

 

 Please be aware that there can be delays in customs, which is unfortunately out of our control and these are not calculated in our delivery time estimate. 

Customs Fees 

Fortunately we have not had any issues with customs fees when shipping to US or internationally. However, we provide a disclaimer that *some orders* may incur a customs or import duty charged based on your specific country’s customs fees. 

Totem Design House does not have any control over these charges or are unable to advise what they will be, as it is based on your own country's regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned and Totem Design House does not pay these customs charges on your behalf. 

If you refuse to pay these charges your parcel may be abandoned, and Totem Design House will not be held responsible for any loss of funds as a result of this occurrence.

We are proudly size-inclusive and do our best to create clothing that fits and feels good on a range of bodies. Each piece is made with care using high-quality materials and thoughtful, flexible fits.View our full size guide →

Totem Design House is committed to sustainability and ethical practices in every aspect of its business. Most products are made in-house or locally, allowing the team to control the environmental impact of materials and production methods. They prioritize the use of recycled materials, water-based inks, and eco-conscious packaging wherever possible, continuously seeking new ways to reduce their footprint.

As a 100% Indigenous-owned and operated business, Totem Design House places cultural integrity at the heart of everything they do. All artwork featured on their products is created by Indigenous artists and rooted in the rich traditions of Northwest Coast formline design. The company is intentional about avoiding cultural appropriation or commercialization, instead honoring the depth and meaning behind every piece.

Totem Design House also operates as a certified social enterprise. Ten percent of their annual profits are donated to Copper Legacy Indigenous Empowerment Society, a non-profit organization that supports wellness and empowerment programs for Indigenous people. In addition, the business actively mentors and employs Indigenous youth and community members, helping to create long-term opportunities rooted in culture and creativity.

Sustainability at Totem Design House goes beyond materials—it’s embedded in their commitment to people, culture, and the land.

Andy Everson is a contemporary Indigenous artist from the K’ómoks First Nation on Vancouver Island, British Columbia. Born in 1972, he carries the names Na̱gedzi, after his grandfather Chief Andy Frank, and Ḵ̓wa̱mxa̱laga̱lis I’nis, a hereditary name that speaks to his deep roots in both the K’ómoks and Kwakwa̱ka̱’wakw peoples. Raised in a culturally rich household, Andy was surrounded by traditional practices and storytelling, which continue to influence his work today. Alongside his art, he is also a cultural dancer and singer, actively participating in ceremonial groups such as the Le-La-La, Gwa’wina, and Kumugwe Dancers.

Andy holds a Master's degree in Anthropology from the University of British Columbia, where his academic focus on linguistics and cultural identity helped shape his broader work in community advocacy and language preservation. He is the founder of Copper Canoe Inc., a media company dedicated to producing Indigenous language content.

Everson’s art bridges the worlds of traditional Northwest Coast formline and modern digital expression. He is best known for bold, graphic pieces that often incorporate contemporary imagery—from pop culture references like Star Wars to political themes around Indigenous resistance and resilience. His artwork has appeared in exhibitions across Canada and has been commissioned by organizations including the Royal Canadian Mint. In 2024, he was awarded the prestigious Polygon Award in First Nations Art by the BC Achievement Foundation, recognizing his role in both preserving and evolving Indigenous art forms.

Through every facet of his work—visual art, performance, language media, and community leadership—Andy Everson embodies a living connection to culture. He continues to use his creative practice to challenge, educate, and inspire, ensuring Indigenous stories are not only remembered but reimagined for future generations.

Jesse Brillon is a Haida-Cree artist and master jeweler from the Laana Tsaadas Eagle Clan of Skidegate, Haida Gwaii. Born in 1972 in Prince Rupert, British Columbia, Jesse was raised in close connection to the land and sea, spending much of his early life commercial fishing alongside his grandfather. These formative experiences continue to influence the strong sense of place and cultural continuity that define his artistic practice.

Jesse began his journey as a jeweler after being gifted a silver repoussé bracelet by renowned Haida artist Don Yeomans. Inspired by the power and beauty of that piece, he apprenticed with Yeomans in Vancouver before further refining his metalworking techniques under Gitxsan jeweler Phil Janze. Jesse specializes in traditional chasing and repoussé methods, creating deeply sculptural pieces in gold, silver, and copper. His work often features complex formline designs and a strong reverence for ancestral knowledge, expressed through bracelets, pendants, and ceremonial coppers.

A respected artist in both gallery and ceremonial contexts, Jesse’s work has been featured in major exhibitions across North America. He has also contributed significant ceremonial objects to community events, including a gold crest bracelet and repoussé copper headdress made for his sister’s clan feast—the first of its kind in over 150 years in their community.

Now living and working between Vancouver Island and Haida Gwaii, Jesse continues to balance commercial fishing with his art practice. His jewelry serves as both adornment and cultural transmission—each piece carrying forward Haida values, histories, and aesthetic traditions with strength, intention, and enduring beauty.

Yes, Totem Design House welcomes collaboration inquiries and offers custom work on a case-by-case basis. We’re always open to meaningful partnerships that align with our values, especially those that support Indigenous visibility, empowerment, and cultural integrity.

For custom projects—such as bulk orders, branded gifting, or one-of-a-kind designs—we begin with a review process to determine feasibility, timeline, and fit. Some of our existing products, such as apparel, jewelry, or home goods, can be customized with alternate artwork, languages, or colors depending on production capacity. In some cases, we’re also able to develop fully custom pieces in collaboration with our artists and team.

To begin the process, please get in touch with your project details, goals, and budget. Our team will assess your request and respond with next steps, timelines, and any design or artwork considerations. Please note that custom and collaborative projects typically require a longer lead time and may be subject to minimum order quantities.

Share details about your shipping policies, item returns, or customer service.

Totem Design House is located at 3250 Comox Road, Courtenay, BC V9N 3P8, on the K’ómoks First Nation, on Vancouver Island. Our waterfront flagship Gallery & Boutique is open to the public, offering a full range of Indigenous-designed apparel, jewelry, home decor, and fine art prints.

Store Hours:

• Tuesday to Saturday: 10:00 AM – 4:00 PM

Visitors are welcome to explore our curated collections, learn about our sustainable production practices, and experience the stories behind our designs. Our studio is also the creative space where much of our design and production happens.

For updates on special events, workshops, or collaborations, please follow us on social media or subscribe to our newsletter. If you're interested in wholesale partnerships or studio visits, feel free to contact us to arrange an appointment. We look forward to welcoming you!