Apparel Return & Exchange Policy
Not quite right? That’s OK. You can return online purchases by mailing it back to us:
Totem Design House
3240 Comox Rd
*Please Note: We do not pay cost of return shipping*
Return & Exchange Details
For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached.
- Within 14 days of the shipping date: you can exchange your item or receive a refund to the original method of payment.
- After 14 days: you can exchange your item.
- After 20 days: we will no longer accept returns or exchanges.
- Within 14 days of the shipping date: you can exchange your item.
- Sorry, no refunds on sale or discounted items.
Return Refund & Processing
Your refund will be credited to the original method of payment
All refunds will be processed within 7 to 10 business days upon receipt of your return package.
ABSOLUTELY NO RETURNS/EXCHANGES ON ART PRINTS, JEWELRY, AND SALE ITEMS.
Received a damaged package?
Please contact Canada Post and proceed with insurance process. Once reimbursed for the purchase price, you may re-order your item.
In cases when we are oversold on products and the order cannot be fulfilled, Totem Design House reserves the right to cancel the order and issue an immediate refund to the customer.