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Apparel Return & Exchange Policy

Not quite right? That’s OK. You can return online purchases by mailing it back to us:

Totem Design House

3240 Comox Rd

Courtenay, BC

V9N3P8

*Please Note: We do not pay cost of return shipping* 

Return & Exchange Details

For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached.

Regular-Priced Merchandise

  • Within 14 days of the shipping date: you can exchange your item or receive a refund to the original method of payment.
  • After 14 days: you can exchange your item.
  • After 20 days: we will no longer accept returns or exchanges.

Sale Merchandise

  • Within 14 days of the shipping date: you can exchange your item.
  • Sorry, no refunds on sale or discounted items.

Return Refund & Processing

Your refund will be credited to the original method of payment 

All refunds will be processed within 7 to 10 business days upon receipt of your return package.

ABSOLUTELY NO RETURNS/EXCHANGES ON ART PRINTS, JEWELRY, AND SALE ITEMS.

Received a damaged package?

Please contact Canada Post and proceed with insurance process. Once reimbursed for the purchase price, you may re-order your item.

Order Cancellations

In cases when we are oversold on products and the order cannot be fulfilled, Totem Design House reserves the right to cancel the order and issue an immediate refund to the customer.